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KWU Online FAQs

KWU ONLINE FREQUENTLY ASKED QUESTIONS

What is KWU Everywhere?
KWU Everywhere is the distance and continuing education arm of Kansas Wesleyan University, a fully accredited institution located in central Kansas with 129 years of history, originally established Sept. 15, 1886.  KWU Everywhere can be accessed on the web at www.kwu.edu/kwueverywhere.

What is KWU Online? 
KWU Online is the unit of KWU Everywhere that manages Kansas Wesleyan University’s fast growing online instruction efforts.  KWU Online can be accessed on the web at www.kwu.edu/online.

What is the cost of a Kansas Wesleyan University online (KWU Online) course?
Tuition and fees are posted online at the KWU Online web page Tuition and Fees section. Please note that there is a $30/credit hour technology fee for online courses.
  
Are textbooks and materials included in the tuition and fees?
No, textbooks and course material costs are not included in the tuition and fees cost. To order textbooks and materials, please visit or contact the bookstore at 785-833-4350.
 
How do I start?
You will find information about where and how to begin your college career with KWU at the KWU Online website. This site offers a list of offerings, contact information, a link to the up-to-date schedule of classes and every other step of the process right down to ordering your course materials and ensuring that you have adequate computer equipment at your disposal.
  
Is Kansas Wesleyan University regionally accredited?
Kansas Wesleyan University is fully accredited by the Higher Learning Commission of the North Central Association of College and Schools, 30 North LaSalle Street, Suite 2400, Chicago, IL 60602-2504, USA 800-621-7440; or (312) 263-0456.
 
What is the application fee?
Students applying for admission for the first time at KWU must pay a one-time, nonrefundable application fee of $20 for undergraduates and $30 for graduates. International student fees are $30 (U.S. funds). No action will be taken pertaining admission until this application fee is paid.
 
Do I need to be admitted to KWU to take courses offered through KWU Online?
Yes. Students enrolling at Kansas Wesleyan University for the first time must submit an application for admission, which can be found on the KWU Admissions web page, or by calling the Admissions Office at 785-833-4305.

Do I need to be admitted to the Graduate School to take graduate-level courses?
Yes. The application form is available online at the Admissions Office web site. Non-degree seeking students must complete the application for admission and supply evidence of the bachelor's degree (transcript) with an acceptable admissions application. Inquiries should be made to the Director of Admissions, Esteban Paredes, prior to pre-registration/enrollment.

Did you receive your application materials? 
If you completed the undergraduate or graduate application, you can check your status by calling the KWU Registrar's Office at 785-833-4319 or e-mail at krista.lough@kwu.edu.

How can I find out who is assigned as my advisor?
Advisor information is provided to each student by the Registrar's Office when the student is admitted to the University. To find out who your advisor is visit MyKWU utilizing your assigned login information.
 
How do I find out what classes are offered next semester?
For an up-to-date list of course offerings for current and upcoming semesters visit the KWU Online web page, which includes the 2016 summer online courses.
 
How will I know what classes to take?
Contact your advisor to discuss course offerings relative to your educational goals.
  
How can I pre-enroll/enroll for my KWU Online course(s)?
You must login to MyKWU  in order to complete the enrollment process. Pre-registrations/enrollments should be completed prior to the official semester/term start date. Select courses, workshops and seminars may have alternative enrollment dates. Check the course schedule online at MyKWU for exact enrollment information.
 
How do I file an appeal?
For information regarding the Academic Appeal process, students should visit the section on Student Complaints and Appeals on the KWU Online web site. Before filing an Academic Appeal please review the Kansas Wesleyan University policy regarding the Student Complaint and Academic Appeal process.

What are the system requirements for courses offered on our Jenzabar platform?
The following are the minimum technical requirements to take Internet-based courses from KWU Online:

    PC Operating System:

  • Windows 7 or higher, “full” version, not “RT” or “Mobile”
  • 2+ GHz CPU, 4+ Gb RAM, ample Hard Drive Storage Space, Ethernet and/or WiFi connectivity

    Mac Operating System:

  • Mac OS X 10.7 or higher (Lion, Mountain Lion, Mavericks, Yosemite, El Capitan – 10.9.5 “Mavericks” or higher recommended)
  • 1.6 GHz or higher “Intel-Based” CPU, at least 4_ Gb RAM (8+ recommended), ample Hard Drive storage, Ethernet and/or WiFi connectivity

    Software:

  • IE 11 or higher, Firefox 38 or higher, or Safari 7 or higher (Firefox highly recommended)
  • Adobe Reader, newest version available at (free download): 
  • Adobe Flash Plugin, newest version available at (free download):
  • Java browser plugin, newest version available at (free download):
  • Microsoft Office (Office365 available online after registration)

    Internet:

  • Students must have regular access to reliable, high-speed, internet access. (DSL, U-Verse, Cable Modem, Fiber link, etc.)
  • Satellite-based or Cell phone “Hot Spot” based connections are typically unsuitable. (Contact Technology Services for more information if this is your only option.)
  • Graphics card and monitor capable of 1024x764 display (or better)
  • Stereo sound card, speakers and/or headset. A microphone may be needed for select courses. Check with your instructor.
  • Adequate hard drive space for downloading of class related files
  • A web-cam may be required in some classes.   Check with your instructor.

    Please Note:

Mobile computing devices; smart phones, iPads, tablets, etc. are NOT full supported will all features of KWU online courses. There may be some features or assignments that CANNOT be done with a mobile device, and will require a “full” Desktop/Laptop computing system. If your mobile device is your primary computing device, make sure you have readily available access to a full computer system if needed. Before classes begin, please check with your instructors for any other special technical requirements they may have.

What if I have technical problems with my online course?
For technical assistance with online courses that are offered through KWU Online, Dr. Jennifer King, Director of Instructional Design at 813-545-0560 or Dr. Ruth Mirtz, Director of Instructional Technology at 785-833-4396.

Can I take courses without pursuing a degree?
Yes, you can enroll in several courses as a non-degree seeking student.

Will my previous college credits transfer? 
Kansas Wesleyan University does accept transfer credit from other regionally accredited institutions. Any courses identified as a remedial is not transferable to meet graduation requirements. Any courses identified as a workshop, seminar practicum, field experience, and continuing education will be carefully evaluated by the Office of the Registrar to determine transferability of possible course credit.

*Please note that grades earned in a quarter term system do not transfer as full credit listed on a transcript.  Quarter-term hours will compute at two-thirds of KWU credit hours; e.g., 4 quarter term hours will equal 2.67 semester hours. 

Can I attend graduation on campus?
Yes! KWU Online students are encouraged to participate in graduation ceremonies.    

What is the refund policy for withdrawing from or dropping a course? 
Refunds of tuition, room, and board charges will be made to students officially withdrawing from all classes. No adjustment is made to a student’s charges, including room and board charges, for those students who withdraw from some but not all courses after the last day to add classes according to the academic calendar. A withdrawal administrative fee of 5% of original charges (up to $100) is charged to all students who withdraw from all classes at any point in the term after the first day of classes for the term.

Charges for tuition, room, and board will be pro-rated on the percentage of the term the student was enrolled at KWU up to sixty (60) percent of the term.  Students dis-enrolling from all classes after sixty (60) percent of the term will not receive a reduction in charges.

How will I know the date to drop or withdraw from a course?
All important dates concerning enrollment from adding a course or withdrawing/dropping a course can be found on the KWU website in the academic calendar.

Where do I find online student portal?
You will be provided your MyKWU login credentials when you apply for admissions.  The main link into My KWU is located at the top of the institutional home page.

How do I make a payments for my classes?
Students are encouraged to make payments via check to the Business Office, or they can login to their MyKWU portal and submit payment via credit card under the student accounts section.

Student may mail a check or money order to:

Business Office
Kansas Wesleyan University
100 East Claflin Ave
Salina, KS 67401

 *Please make sure to provide your student ID# when submitting your payment, this will ensure your payment is processed in a timely manner.

Can I set up a payment plan for my courses?
Yes!  After you have registered for classes, you will have the opportunity to complete a payment selection form, or pay in full…. whichever best suits your situation.

For additional information on KWU Online offerings, courses and blended programs, contact the following area representatives: 

Liberal Studies and General Education: Karissa Swenson
Criminal Justice (available fully online): John Burchill
Emergency Management (available fully online): Dr. Lonnie Booker
MBA (available fully online): Dr. Damon Kraft

Student Complaint Process for Online and Hybrid Course Participants

For students who have a complaint or concern regarding an online course or hybrid instruction issue, the student should follow the institutional protocol of contacting the instructor, the academic unit head, and the university, in that order. For broader online and hybrid course complaints that are not directly tied to a specific problem in a specific course, the student should contact Dr. Bill Backlin, provost, for resolution.

After you have followed the “Student Complaint Process for Online and Hybrid Course Participants” process provided above and the online course or hybrid instruction issue remains unresolved, contact the Kansas Board of Regents.

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